About Me

With years of experience in both management and consulting, I bring a wealth of knowledge that drives meaningful change. Having worked in business management and IT operations for multibillion-dollar enterprises like Cisco Systems and 21st Century Fox, as well as for a public univ`ersity, I have gained diverse insights into the challenges organizations face today. This broad perspective, combined with my expertise, allows me to develop and implement solutions that align with business objectives and deliver tangible results.

Contact Details

Andy Pham
Southern California
+19162585820
andy.pham@gmail.com

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Experience

Talkdesk

Sr. Channel Solutions Engineer - Americas • 2025 - Present

  • Lead technical discussions and deliver customized demos to highlight the value and differentiation of AI driven solutions.
  • Collaborate with channel partners to define AI-driven customer engagement strategies, enhancing Talkdesk’s presence in key markets.
  • Serve as a guest speaker at Intelisys' AI Masterclass, partner events, and various AI Roadshows, sharing insights on AI-driven customer experience solutions.

Kore.ai

Sr. Solutions Engineer - Financial Services & Strategic Accounts • 2022 - 2025

  • Designed, developed, and deployed autonomous AI agents using the Kore.ai AI Agent Platform, integrating them with existing systems to automate and optimize business processes. Delivered workshops and managed POCs and pilots to demonstrate value and support deal closures. Customers included Morgan Stanley, eBay, Vanguard, and Metlife.
  • Presented at breakout sessions during the International Contact Center Credit Union Conference and provided technical coaching at the CU Build Hackathon for the Symitar Community, contributing to the team’s success in winning multiple top prizes.
  • Demonstrated expertise in integrating with cloud platforms such as AWS, Azure, and GCP, as well as enterprise platforms and applications, including Microsoft Copilot Studio, Azure SQL, Salesforce, BigQuery, Tableau, Power BI, Genesys Cloud CX, Nice CXone, and RingCentral. Actively applied and expanded skills in REST APIs, JavaScript, Node.js, and Python.

RingCentral

Sr. Solutions Engineer - Global, Strategic, & Financial Services • 2018 - 2022

  • Provided UCaaS, CCaaS, and PaaS solutions engineering for customers across various industries, healthcare, life sciences, technology, hospitality, insurance, finance, and others.
  • Exceeded shared sales quotas and received the highest performance review rating in consecutive years.
  • Recent working knowledge of RingCentral UCaaS, CCaaS, PaaS, and Digital Customer Engagement, Zoom, NICE CXone, Salesforce, Amazon Connect, Microsoft Azure, Microsoft Teams, Cloudflare, LivePerson Conversational AI, Okta and others.
  • Functioned as a SME. Mentored new employees. Authored technical and deployment documents for sales and delivery engineers.
  • Developed business impactful demo environments for sales engineers leveraging RingCentral’s REST APIs.

Sole Proprietorship

Principal Consultant

  • Operate in a leadership, strategic and/or technical capacity for enterprises and value-added resellers such as 21st Century Fox, ForeScout, Cisco, HP, CSUSB, CompuCom, Abtech, FusionStorm, RTS, and others, focusing on IT operations or sales and business development.
  • Latest projects involve Azure, Google Cloud Platform, Cisco ASA, Meraki, and Apache.
  • Engage in business strategy and execution, project planning, evaluation, hand-on testing and implementation, diagnosing, and troubleshooting.
  • Successfully passed industry examinations such as CISSP, CMNA, Polycom-C3230610, ACE, ACS, APDS-UC, APDS-CC, APDS-Data, APSS, ACA, CTP, CCNA, MCSE, MCP, ASE, and A+.

21st Century Fox

Director of Information Technology • 2016 - 2016•(acquired by Disney)

  • Defined & delivered IT strategic vision and strategy across Fox’s businesses, a $70+ billion entertainment enterprise with over 1.5 billion viewers across 170+ countries.
  • Negotiated, approved, coordinated, and managed project development, selection, acquisition, and implementation that lead to a projected multimillion-dollar workplace transformation, 90% telecom datacenter footprint reduction, favorable contractual terms & services, and others.
  • Led and managed multiple teams of managers, engineers, and contractors. Developed and maintained metrics and standards, aiming to improve operational efficiency.
  • Developed and managed multimillion-dollar annual operating and capital budgets, and P&L for Fox’s global share services across 160+ offices.

FusionStorm

Practice Manager • 2014 - 2016

  • Developed and executed a comprehensive business strategy for the UCaaS and CCaaS sectors, emphasizing profitable growth and fostering productive partnerships with industry leaders such as Cisco and Microsoft.
  • Defined and formalized service offerings, pricing models, and sales processes. Developed new business opportunities, accurately forecasted sales pipeline using Salesforce.com, and ensured alignment with annual revenue targets.
  • Led the GEM sales enablement initiative and launched/directly managed sales campaigns, driving increased sales activity and achieving over 200% improvement in top-line revenue.
  • Expanded the professional services team, growing CCIE engineers by 300% and project managers by 200%.
  • Reviewed and negotiated deal structures, approved all practice engagements, and finalized contracts to align with business objectives.
  • Authored enablement materials, including use cases, sales strategies, and technical papers, while providing training to engineering and sales teams to enhance overall performance.

Cisco Systems

Sr. Systems Engineer • 2011 - 2014

  • Responsible for a shared $120M direct/channel business, covering the pacific commercial territory.
  • Achieved FY12 & FY13 Achiever Winner, FY12 & FY13 Stretch, American Game Changer Award, Unified Communications Deal Award, Stretch Performance PacT-Billionaire Club, FY13 Quarterly Champion, FY14 Quarterly Champion, and Cisco Unified Access Champion.
  • Exceed established revenue projection and reached stretched goals.
  • Solutions include routing, switching, security, UCaaS, and CCaaS.
  • Delivered hand-on training, implemented PoC, and was responsible for the overall design & integration.

Avaya

Global Accounts Systems Engineer • 2007 - 2011

  • Responsible for an individual $17M business, covering 21st Century Fox, Toyota, and Honda.
  • Drove innovative business solutions and strategies to the line of business and CxO, solidified Avaya’s positioning, and maintained revenue growth year over year. Solutions include Avaya Aura (Communication Manager, Contact Center, Elite, Experience Portal, Messaging), SBC, IPO, SES, and others.
  • Achieved trusted advisor relationship with clients and credited for strong contribution to their technology vision development, annual budgeting, and overall IT operations.
  • Engaged across IT lifecycle, including assessment and analysis, design business case development, benefits analysis, proposal development, planning, deployment, and management.
  • Conducted ongoing solution training for direct customers and channel partners to promote brand/solutions awareness and mindshare.

ForeScout Technologies

Security Systems Engineer • 2005 - 2007•(early startup employee)

  • Responsible for both direct and channel businesses, covering the western United States. Drove solution sales to meet revenue quota, targeting new logo business. Acquired and grew strategic accounts such as Qualcomm, News Corporation, Warner Bros, Chevron, and others.
  • Achieved up to 150% of quota.
  • Consulted, designed, hands-on project managed, and deployed ForeScout CounterACT platform of intrusion detection and prevention, network access control, and vulnerability assessment.
  • Published training curriculums and delivered billable security risk assessment, planning, auditing, and training.
  • Assisted fortune 500 companies to shape their InfoSec policies/practices to meet regulatory and corporate compliances such as Sarbanes-Oxley, Visa CISP, and HIPAA.

Gateway

Principal Systems Engineer • 2002 - 2005

  • Responsible for SLED, covering the southwest. Exceed annual goals year over year.
  • Delivered solution roadmap, consulted and designed Gateway’s solutions, including Intel server and NAS, Hitachi SAN, Commvault storage backup & recovery, and Cisco routers, switches, wireless, and security.
  • Part of the sales effort that successfully secured the $100M+ contract with the state of California, $5M+ contract with Arizona State University, $1M California Department of Industrial Relations, $5M Chabot-Los Positas.

Education

Interest & Current Development

Online Courses

  • Azure, AWS, GCP, Data Science, Python, JavaScript, NLP, Generative AI, LLM
  • LangChain with Python Bootcamp
  • Introduction to Transformer Models for NLP

California State University, San Bernardino

Bachelor of Science

  • Business Administration
  • Management Information Systems
  • Graduated with Honor

Testimonials

  • “I have had the privilege of working side by side with Andy in many opportunities over the last 2 years. Andy brings a unique skill set to each opportunity where he is focused on sharing not only the technical design but more importantly the business impact from each solution we presented together. His can do attitude and willingness to tackle any request was critical in such a fast paced environment. I have seen few people seamlessly switch between technical design architect to business solution presenter.”

    Steve Hogle | Sales Specialist, Cisco Systems

  • “Andy is very technical and detail oriented. He is extremely good with customers at developing and selling complex applications. He has a can do attitude and is a team player.”

    Sharon O'Keefe | Global Account Manager, Avaya

  • “Andy is very professional and follows through on everything he commits to do. He is a valued partner on our account and I can rely on him to present a complete solution for the technical and budgetary challenges we present to him on a regular basis.”

    Joseph Schwartz | Director of Voice Services, 21st Century Fox

  • “Andy is one of ForeScout's premier sale's engineers. His Region consistently overachieved due to his professionalism and skills. He has outstanding technical strengths as well as strong verbal and written skills.”

    David Flournoy | VP of Sales, ForeScout Technologies

  • “I have had the pleasure of working with Andy in a matrix selling environment in which he would join me on sales calls providing technical intelligence and resources. Andy has been prompt, intuitive and very thorough in handling all challenges he has been provided. I highly recommend Andy as a technical 'go-to' person for anyone who would need another perspective or information.”

    Marla Goodwyn | Strategic Account Manager, Gateway

  • “Andy Pham is an incredible presales technical asset to any company. RingCentral's loss is your gain. Andy has an incredible knowledge thirst which drives him to get his customers answers and answers for his own technical curiosity. Andy finds time to help others resolve technical issues by replicating customer problems or theoretical use cases to increase his knowledge to better serve his customers, prospects, fellow SEs and Sales counterparts. He often provides me a shortcut to answers for scenarios I haven't encountered or thought of on my own. There aren't enough resources with his ambition. Mahalo Andy for all the help you have provided in the past and I'm sure you'll continue your technical success!”

    Mitchell Malilay | Solutions Engineering Manager, RingCentral

  • “Andy was instrumental in helping me on several large enterprise level opportunities while at RingCentral. He was amazing in front of clients, and knew how to to get things done from an internal perspective. He is an incredible solutions engineer who I relied on heavily. Team player, coach, active listener... He possessed all of these qualities that are paramount to a successful sales relationship.”

    Sharon Lincoln | Enterprise Account Executive, RingCentral

  • “I had the absolute pleasure of working with Andy on a daily basis on many projects for the Financial Services Enterprise. His attention to detail is excellent and his knowledge in networking, product performance, end user experience, and connectivity are outstanding. Andy always goes the extra mile and I love that in a teammate and engineer as our projects had many complex elements to them. I highly recommend Andy and wish you all the best in all your endeavors my friend!”

    Tony Fabiani | Sr. Account Executive - Financial Services, RingCentral

  • “Andy is curious, precise and professional. Andy was an SME that I counted on for many subjects during our shared tenure at RingCentral, and in all of my interactions with Andy, he was always aware of the latest details and I could tell that he went out of his way to stay up-to-date. Furthermore, as an SME Andy stood apart from our peers when it came to keeping our large team of Solutions Engineers informed, whether it be simply answering questions or producing tutorials and training materials, we could always count on him. Of course all of this translated extremely well when it came to addressing our customers, as Andy was always the consummate professional and positioned topics and discussions from the point-of-view of educating and helping our customers decide what would be best for them.”

    Clint Mojzes | Principal Solutions Architect, RingCentral

  • “Andy brings great technical aptitude and knowledge to every customer interaction. He has the ability to dig into difficult issues and devise a plan that the customer can understand. I have worked with Andy for close to 4 years at RingCentral.”

    Geoff Hooper | Director of Enterprise Solutions Engineering, RingCentral

  • “Andy is an outstanding client facing solutions engineer with exceptional technical depth in UCaaS, CCaaS, PaaS, and Digital Customer Engagement, and the full range of supporting technologies (infrastructure, monitoring, networking, VDI, etc). Andy is highly adept at identifying customer requirements and articulating solutions across a diverse space, that engenders client trust and improves opportunity strength and depth. He understands legacy technologies with a clear vision of the modernization methods and complexities, and has unparalleled understanding of the vendor marketplace. Finally, Andy is team focused and provides organization leadership through technical coaching and mentorship. I highly recommend Andy.”

    Paul Brillaud | Enterprise Solutions Engineer, RingCentral

  • “Andy is exceptional solutions engineer. I had the pleasure of partnering with him for two years at RingCentral, and he always impressed me with his critical thinking and tenacity for seeing things through. Leveraging his background in IT operations and leadership, he provided an outside-in perspective and was perceived as a trusted adviser by his customers. Also, he is exceptionally technical and shows great attention to detail which helped us to position solutions with a high degree of success. It would be a pleasure to have the opportunity to work with him again.”

    Vishal Agrawal | Director of Sales - Strategic Accounts, RingCentral

  • “I can say with full confidence that Andy is one of those guys who goes the extra mile to really understand technology, systems, and just how things work. On top of that, he proved to be the kind of guy who would go out of his way to help you out on a project or cover for you when someone was taking PTO. We worked together on the Enterprise and Strategic Solution Engineering team at RingCentral for the last three years. To give you an example of him going above and beyond, he was the only guy on the team who fully built out a large virtualized environment so that he could do extensive technical testing and validation for prospects and customers alike. The breadth of his technical knowledge is second to none.”

    Matt LaHatt | Sr. Enterprise Solutions Engineer, RingCentral

  • “I've worked with Andy as a peer Solutions Engineer as well as managing Andy on my Enterprise SE Team. Andy's well-rounded background in all things IT and technology is his differentiator with customers. There isn't a problem or challenge Andy won't dig into, research, validate, and in the end produce a well thought out recommendation for customer success. ”

    Jeremy Fagan | Sr. Manager, RingCentral

  • “I have worked with Andy for over 4 years and have always appreciated his knowledge coupled with his curiosity and customer focus. Andy is always willing to go above and beyond what is asked to ensure it it right. Solid engineer to have in your corner.”

    John Roberts | Manager, Solutions Engineer - Enterprise, RingCentral

  • “Andy epitomizes professionalism and engineering excellence in the very competitive space of Global Enterprise Engineering. Andy's vast knowledge of all realms of Cloud technology, MS, UCaaS, CX, VI, Security and App Integration was generously shared with his the extended engineering team. There was no test environment, or question too difficult or small, that Andy would not offer to setup, test, provide documentation and help better our engineering knowledge as a whole. As a trusted advisor to his customers, he became part of their team, guiding them in a path to success and assisting in design and adjunct technology solutions to make not only his portfolio offering choice part of better whole, but to ensure that the customer and their customer's would enjoy a technology environment that would exceed their needs. Truly I cannot say enough about his brilliance.”

    Lisa Durling | Sr. Solutions Engineer, RingCentral